|
Frequently Asked Questions
 What's
a Fanlight? || Tips
for Searching Our Site
Ordering
from Fanlight Productions
Ordering
Procedures || Sales,
Rentals & Previews || Shipping
Prices & Discounts
Problems & Solutions
Returns
& Replacements || Problems
in Screening Programs
Rights & Responsibilities
Submitting Your Film to Fanlight
Questions Frequently Asked by Filmmakers
Technical
Requirements || Captioning || Contract
Terms
Ordering from Fanlight Productions
Ordering Procedures
How can I get a copy of your video catalog?
Our catalog is published once a year, usually in August. We also
produce a variety of brochures, fliers, and other materials throughout
the year listing our new releases as well as related older films.
Be sure to keep checking this Website for our monthly Special
Offers and for updates on our New
Releases throughout the year. Sign up to receive
Email Notices
about our new releases!
How do I purchase or rent a video program
from Fanlight Productions?
If you are ordering with a credit card or organizational purchase
order, you can place your order online with the secure ordering
system on this website. You can also use the system to generate
a printable order form which can be mailed or faxed to us. Orders
by mail or fax can be directed to:
Fanlight Productions
c/o Icarus Films
32 Court Street, 21st Floor
Brooklyn, NY 11201
Fax: (718) 488-8642
Phone: (800) 876-1710
Order forms are also included in our catalogs and in most of our
fliers and other mailings. Check these forms to find out the information
we will need to fulfill your order promptly.
What if I have questions about your programs
or procedures before ordering?
Please feel free to contact our business office at any time
for more information about our films, or any other questions you
may have:
Phone: (800) 876-1710
Outside the US: (718) 488-8900
Fax: (718) 488-8900
EMail: info@fanlight.com
Do you accept orders from outside the
United States?
While we hold the international rights to most of our titles, there
are a few that we are not allowed to sell outside of the United
States. In those cases, if possible, we will refer you to the appropriate
international distributor or to the producer, who may be able to
help you. If you are an international customer it is best to contact
us before ordering to avoid any delay in processing. International
orders must be pre-paid in U.S. Dollars. Unfortunately, we are unable
to send free previews or rentals outside the U.S.
Sales, Rentals & Previews
Are your video programs available for
rental as well as purchase?
Most, but not all, of our programs are available for rental, for
$60–75 per day or $120 per week. Our arrangements with some
producers or suppliers make it impossible for us to offer certain
titles for rental; these are indicated in our catalogs and other
materials as available for "Purchase Only." Rentals are not available
on DVD at this time.
Are your programs available in DVD as
well as VHS?
Most of our releases will soon be available for purchase in DVD;
rentals and previews will continue to be provided in VHS only.
Our new titles
will be released simultaneously in VHS and DVD. We are also converting
our older programs to DVD. At the present time most of these conversions
will be done using the DVD-R process, which is the most economical
for small quantities. There is a small possibility that such DVDs
may not play in some older players. If you experience any problems
in playing one of our DVDs, we encourage you to try it in a different
player if that is convenient. However, we will of course gladly
replace it with the VHS version, or accept its return for a full
refund of your purchase price and shipping; it’s your choice.
What if I decide to purchase a tape I
have already rented?
On request, we will deduct one day's paid rental fee from the price
of any video which you subsequently decide to purchase. This option
must be exercised within 90 days from your rental date. The rental
copy should be returned to us, so that we can provide you with a
new, uncirculated copy for purchase, and your original rental invoice
must be paid in order to qualify for this discount.
Can I preview a tape before deciding
to purchase it?
Preview privileges, for purchase consideration, are extended free
of charge to qualified institutional or organizational purchasers.
Previews are for one week, and all preview tapes should be returned
to us regardless of whether you decide to buy the program, as preview
copies have the message "For Preview Only" imprinted throughout
the program, and are of lower quality than purchase copies. Previews
are for purchase consideration only, and may not be used in classrooms
or other public audience settings.
All preview orders
must be placed by mail, email, or fax, and must be shipped to an
institutional address. Previews are shipped on a first-come, first-served
basis. If you have a specific preview period in mind, please call
to check the availability of the title you wish to preview. Previews
are not available on DVD at this time.
Shipping
How much is shipping?
We generally use UPS ground for standard shipments, and UPS expedited
services for rush shipments to the Untied States and Canada. We
generally use the U.S. Postal Service for shipments to other countries.
For both services, we must have a STREET ADDRESS, rather than a
Post Office Box.
A shipping and handling fee is added to all sales and rentals.
Sale orders usually ship within three business days. For expedited
shipment requests please call (800) 876-1710.
How
do we return rental and preview tapes?
Return tapes to:
Fanlight Productions Media Library
190 Route 17M
Harriman, NY 10926
Please return a copy of the packing slip or invoice when returning
the tape, to be sure that the return will be credited to your account.
Rental and preview programs should be shipped on or before the return
date indicated on your invoice or packing slip. Ship via a trackable
courier such as UPS or DHL. It is not necessary to use Express Mail,
Federal Express, or other expensive shipping methods unless you
are late in returning the program. We'd rather have you save your
money so you can buy more tapes from us.
Please, Please, PLEASE do not use cellulose
fiber-filled shipping bags
(often referred to as "Jiffy Bags") when returning videotapes! These
bags leak fibers which get into everything and may damage both the
videocassette or DVD and any machine in which it is played. If programs
returned to us are badly contaminated by such fibers, we reserve
the right to refuse to accept them, and to bill you for a replacement.
We suggest using either cardboard cartons or the type of shipping
bags which are lined with plastic bubble-wrap (like the ones we
use.) You can often reuse the bubble-pack bag you receive your tape
in to ship it back to us.
What if I need to keep a preview or rental
tape for longer than I originally planned?
It's almost never a problem to extend your preview period, but please
give us a call to make sure, and to let us know when you will be
returning it. Generally speaking, the same goes for rentals —
for example if you have to postpone the class session or meeting
at which you had planned to show the program. If you decide to keep
the tape for additional showings, there may be extra charges involved,
but we'll be glad to work that out with you when you call.
<<
Frequently Asked QuestionsPrices
& Discounts >> |
